We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pentfitness.com. Please note that returns will need to be sent to the following address: PENT. Sp. z o.o. Ul. Wędrowców 112, 43-300 Bielsko-Biała, Poland.
If your return is accepted, we’ll send you instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please be aware that if the returned item goes through customs during the return process, any customs duties will be deducted from the refund amount to the customer.

You can always contact us for any return question at info@pentfitness.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancelation
Once the order has been finalized and paid for and the production has been started, it will not be possible to cancel it and changes may not be doable.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Non EU-based customers protection
If you are a customer of ours located outside the European Union, you can also take advantage of a refund within 14 days of receiving your order. In order to take advantage of this solution, please inform us by e-mail: info@pentfitness.com and send back all products in the same condition as you received them, with no signs of use. 

Refunds

The cost of returning the product(s) is your responsibility and will not be added to the refund amount. 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pentfitness.com.