Easy Returns

At Da GlowUp Shop, we stand by the quality of every product we sell. But we also understand that sometimes things don’t go as planned—maybe you changed your mind, or the product wasn’t quite what you expected. That’s why we offer a 30-Day Return Policy.

How Returns Work

  • If you’d like to return an item for any reason within 30 days of receiving your order, email us at support@daglowupshop.com with your order number.

  • We’ll provide you with detailed return instructions.

  • Customers are responsible for paying the return shipping costs unless the product is damaged or incorrect.

Once your item is received and inspected at our warehouse, you’ll get an email confirmation and your refund will be processed.

⚠️ Important Conditions:

  • Returned items must be in “Like New” condition with no visible signs of wear.

  • All original packaging, manuals, and accessories must be included.

  • Items returned damaged, used, or missing components will not be eligible for a refund.

Damaged or Defective Items

  • If your item arrives damaged, defective, or incorrect, you must notify us immediately upon delivery and send photos to support@daglowupshop.com the same day.

  • We will cover the cost of return shipping and ensure you receive a replacement or refund quickly.

  • Please keep all original packaging for any damaged return claims.

  • Items damaged after use are non-refundable unless covered under warranty.

Cancellations

  • To cancel an order, email or call us immediately.

  • Cancellations made before shipment will receive a full refund.

  • Orders canceled after shipment must follow our 30-Day Return Policy and will be subject to return shipping costs.

Additional Notes

  • Some vendors or products may have different return policies; these will be clearly noted in the product description.

  • Certified pre-owned or used products are not eligible for return.

  • Purchases made for temporary or one-time use (e.g., trade shows, promotional events) are not eligible for returns.

For more details, please visit our FAQ Page or contact us directly at support@daglowupshop.com.